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Select Gadgets - Worldwide Delivery

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Testimonials

  •  Very quick and efficient 

    Mar 28 2014

  •  Very good could not be better. (Safebuy Independent Feedback) 

    Sep 30, 2011

  •  Thank you Evren and Colin 

    March 16 2014

  •  All was simple; clear, easy and efficient... 

    Oct 15 2012

  •  Very pleased, my order was placed over the bank holiday and goods arrived today Wednesday 4th May. I will shop with you again! 

    May 4 2011

Delivery & Returns

We follow the SafeBuy code of Practice. Follow the SafeBuy logo for more details Safebuy Code of Practice

 

 

 

Delivery

How quickly will I get my order?

How will I know when my order has been despatched?

What happens if my order doesn't arrive?

What happens if my order arrives damaged?

How will my order be sent?

What countries do you ship to?

What will I be charged for shipping?

How do I get free shipping?

Returns

Where do I return goods to?

Do I need a returns number?

Can I change my mind and return the goods I've ordered?

I have received the wrong goods

My goods have arrived damaged

I have received a faulty item

 

Delivery

How quickly will I get my order?

  • Typical delivery times are:
    - 1 to 3 working days within the UK.
    - 3 to 5 working days within Europe.
    - 7 to 14 working days for the rest of the world.

  • Most items are despatched within 2-3 days, and if delivery is likely to take longer than this we will let you know before we process your payment.

  • If you need an item by a particular date please tell us when you place the order - it if is urgent, we recommend you phone us.

  • If for any reason we cannot accept your order or anticipate a delay in delivery, we will contact you.

 

How will I know when my order has been dispatched?

  • We will email you confirmation after your order has been despatched.
  • You might not receive this confirmation email if you made a spelling mistake when you entered your email address. Login and check your registered email address.
  • Spam filters in your email program may also block this type of email. Please check your junk mail folders.

 

What happens if my order doesn't arrive?

  • If you do not receive your goods within 5 working days for UK orders, or 2 weeks for international orders, please contact us for tracking information.

  • If your goods do not arrive within 30 days of your order being accepted, please contact us within 40 days and you can opt for a full refund or for us to make good the non-delivery.

  • Please note, Royal Mail do not consider items to be lost until 14 days have elapsed (or 4 weeks for international items). Items that are lost will be replaced or refunded by us.

 

What happens if my order arrives damaged?

  • Please contact us as soon as possible. You may need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused. We will refund the costs of return shipping by Royal Mail first class recorded delivery, or will arrange a collection for items over 2kg. Once we have received the damaged goods we will despatch a replacement or refund you in full.

 

How will my order be sent?

  • Smaller items are shipped using Royal Mail's first class Recorded delivery service, and larger items are sent using DHL or other reputable courier.

  • A signature will be required, so please ensure that someone will be available to sign for your parcel.

  • If no-one is available to sign, DHL will usually attempt to deliver twice, and then will leave a card telling you how to arrange redelivery or pick up from their local office.

  • Royal Mail will also leave a card with information about redelivery, and you can usually pick up from your nearest Post Office. Be warned, however, you must do this within one week, otherwise the parcel is returned to us.

 

What countries do you ship to?

  • We can deliver to anywhere in the world

  • Smaller items are sent using Royal Mail's International Recorded service, and larger items are sent using a reputable courier such as TNT or DHL.

  • If you are outside of the EU you may be liable for import taxes.

  • For deliveries outside the UK the credit card address must match the delivery address.

 

What will I be charged for shipping?

  • UK mainland delivery starts at £ 4.75, and is never more than £ 7.50.
  • Orders over £ 50 are delivered free of charge within the UK
  • Delivery within Europe is £ 8.40 for items under 1kg and £ 15 for items under 2kg
  • For items over 2kg but under 10kg, delivery to Western Europe is £ 22.50 and delivery to Eastern Europe is £30
  • Delivery to the USA and the rest of the world is £ 15 for orders under 1kg, £ 25 for orders under 2kg, and £ 65 for orders under 8kg.
  • Weights are based on the heavier of the actual or volumetric weight.

 

How do I get free shipping?

  • We offer free shipping on orders over £ 50 in value, with a UK delivery address.
  • We do not offer free shipping on orders delivered outside the UK.

 

Returns

 

Where do I return goods to?

  • Please return goods to us at:

Select Solar Ltd
Sullens Farm
Sunnings Lane
Upminster
Essex
RM14 2DQ
UK

  • Please remember to put your Returns Number on the parcel.

 

Do I need a returns number?

  • Yes. You will need to obtain a Returns Number to return the goods to us; parcels without a Returns Number may be refused.


Can I change my mind and return the goods I've ordered?

  • Yes. Should you change your mind, you can return your order up to fourteen days after you have placed it. However, items must be unopened in original packaging and in perfect condition.

  • You will need to obtain a Returns Number to return the goods to us; parcels without a Returns Number may be refused.

  • You do not need to give a reason. However, if the goods have already been despatched, you will need to pay for their return.

  • Your payment will be refunded in full once we have received the goods back.

 

I have received the wrong goods

  • We do our very best not to make mistakes, but if things do go wrong, please let us know as soon as possible and we will do our best to put it right.

  • You will need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused.

  • We will refund the costs of return shipping by Royal Mail first class recorded delivery, or will arrange a collection for items over 2kg.

  • Once we have received the goods we will despatch the correct order.

  • Items must be returned to us unopened and in perfect condition.


My goods have arrived damaged

  • Please contact us as soon as possible. You may need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused.

  • We will refund the costs of return shipping by Royal Mail first class recorded delivery, or will arrange a collection for items over 2kg.

  • Once we have received the goods we will despatch a replacement or refund you.

  • Please check your goods carefully when they arrive, and tell the courier immediately if they are damaged. If you sign to say that the goods were received in good order we cannot subsequently accept liability for damaged sustained in transit.


I have received a faulty item

  • Please contact us as soon as possible. DO NOT return the item to us without speaking to us first. Where possible, and particularly with more technical products, we will run through diagnostics by e-mail or phone.

  • If you need to return a faulty item you will need to obtain a Returns Number; parcels without a Returns Number may be refused.

  • We will refund the costs of return shipping by Royal Mail first class recorded delivery, or will arrange a collection for items over 2kg.

  • Once we have received the faulty item we will test it. If it is faulty and within warranty, we will refund the cost of the goods or send a replacement at our discretion.

  • If an item is returned to us but is found to be not faulty, you will be liable for postage if you wish us to return it to you.

 

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